1. Who we are
Darmstadt Labs ("we," "us," "our") operates darmstadtlabs.com. This policy explains what information we collect from visitors and customers, and how we use it.
2. Information we collect
- Contact information you provide: name, email address, shipping address, phone number
- Order information: products purchased, order value, order history
- Payment information: processed directly by our payment provider (e.g. Stripe/PayPal/WooCommerce Payments) — we do not store your full card number on our servers
- Automatically collected data: IP address, browser type, pages visited, via cookies and analytics tools (e.g. Google Analytics, Meta Pixel)
3. How we use your information
- To process and fulfill your orders
- To communicate with you about your order or support requests
- To send marketing communications, only if you've opted in (you can unsubscribe anytime)
- To improve our website and product offering
- To run and measure advertising campaigns
4. How we share your information
We share information only with:
- Payment processors, to complete transactions
- Shipping carriers, to deliver your order
- Email/marketing service providers, to send communications you've opted into
- Analytics/advertising platforms (Google, Meta), in aggregated or pseudonymized form
We do not sell your personal information to third parties.
5. Cookies
We use cookies to operate the shopping cart, remember your preferences, and measure site performance and ad effectiveness. You can disable cookies in your browser settings, though parts of the site (like checkout) may not function correctly.
6. Data retention
We retain order and account information for as long as necessary to comply with our legal and tax obligations, resolve disputes, and enforce our agreements.
7. Your rights
Depending on where you live, you may have the right to access, correct, or request deletion of your personal information. To make a request, contact us at support@darmstadtlabs.com.
8. Children's privacy
Our site is not directed at children under 13, and we do not knowingly collect personal information from children.
9. Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
10. Contact us
Questions about this policy: support@darmstadtlabs.com